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Council gears up for the long term with Interactive Intelligence CIC

Tuesday, 07 February 2012 22:47 Written by Interactive Intelligence
Located on Sydney’s inner northern suburbs, bordered on one side by Sydney Harbour and just three kilometres from the Sydney GPO, North Sydney Council area is a central and highly sought-after location. The Council looks after approximately 10 square kilometres containing a residential population of 62,000 and a thriving central…

Toowoomba Regional Council rings in the changes with Interactive Intelligence

Tuesday, 07 February 2012 22:14 Written by Staff Writers
The 2008 amalgamation of local governments across Queensland saw the bringing together of Toowoomba City and Milmerran, Clifton, Cambooya, Pittsworth,  Jondaryan, Rosalie and Crows Nest Shire Councils into the one ‘super council’ servicing more than 160,000 people. Overnight there were eight different ways to register a dog depending on where…

DTEI create best practice approach to secure their data

Tuesday, 07 February 2012 21:45 Written by Adam Business
The Department for Transport, Energy and Infrastructure (DTEI) has been heralded as a reference for other South Australian Government departments, following their successful transition to the Adam Data Centre. Due to an office move and new Government directives to consolidate ICT and increase security, DTEI needed to find an external…

The customer-driven focus of government contact centres Featured

Tuesday, 07 February 2012 21:07 Written by Australian Teleservices Association
Michael Meredith is the CEO of the ATA (Australian Teleservices Association), the peak industry body for contact centres and contact centre professionals in Australia. As the peak body of the Australian Contact Centre industry, the ATA (Australian Teleservices Association) has observed over the years the pleasing trend from within government…
Water is the most precious resource. Whether at home, at the office or out in the community, access to potable drinking water is often taken for granted. Around the globe, water providers are finding themselves at the intersection of steadily growing demand and an aging infrastructure that is becoming less…

Samsung: A proven communications partner to Government

Wednesday, 14 December 2011 22:29 Written by Samsung Communicatins
As technology evolves, so does the way in which we communicate. Our growing need for immediate and constant connectivity in the workplace demands a higher quality of infrastructure and forethought given to communication strategies. Samsung is one of the leading suppliers of telephone systems to the Government market, supplying tailored…

Disaster recovery - This is not a test

Friday, 03 June 2011 15:17 Written by Databank
DataBank is a national provider of offsite data tape storage, offsite document storage, and information management services. DataBank’s promise to clients is that we will provide them with secure, reliable recovery services in the event of disaster. Unfortunately, disaster came to Brisbane recently in the form of widespread flooding. As…

CSM / Inservis - Providing innovative records management solutions

Friday, 03 June 2011 15:01 Written by innovative Records Management Solutions
CSM/Inservis have identified the importance of records management, and offer a total solution(s) strategy that will suit any large or small organisation. CSM’s vast product range, combined with our experienced marketing and design team, has resulted in CSM/Inservis being awarded NSW State Government Contract 1006. The Accufile Colour Coded Filing…
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