If only all compliance training and elearning was as effective! The unfortunate truth is that as many as 70% of staff who start an online training program fail to complete it.

Which means that barely a third of staff actually acquire the knowledge that the training aimed to deliver. Without this vital knowledge, staff members don’t know what you want them to do: leaving the organisation at risk of failing to achieve its goals – or worse, risking a compliance breach.

Compliance training is not elearning

Compliance training – for safety, workplace ethics and other corporate obligations – is not typical training.

The stakes are generally higher, and failure to implement mandated policies can result in serious consequences for the organisation.

Compliance training is often legally mandated, and breaches can leave organisations open to heavy penalties. Even more damaging, and harder to recover from, is that breaches destroys staff and the wider public’s trust – and it can take years of concerted effort to rebuild their faith.

While traditional learning management systems can be used to distribute and manage training programs, they don’t have the capacity to fine tune training to individual staff needs, or deliver effective, auditable compliance training.

For this reason, Government organisations are increasingly turning to POLICYPOINT, an online platform that ensures policies are known.

Within Australia’s government sector, QLD’s Townsville City Council, NSW’s Fairfield City Council and other government organisations have found the platform delivers results.

The platform is also being used by enterprises across Australia and New Zealand as the engine for their elearning strategies, to help upskill staff and create a culture of ongoing learning.

Working with the law of forgetting

The law of forgetting – discovered more than a century ago – records that humans tend to halve their memory of newly learned knowledge in a matter of days or weeks, unless they consciously review the learned material. The stronger the memory, the longer period of time that a person is able to recall it.

With this in mind, PolicyPoint works with clients to structure refresher courses that help keep important information uppermost in employees’ minds.

An additional option now available from PolicyPoint is to also incorporate richer content that creates a stronger, more lasting impression.

PolicyPoint is partnering with a leader in the e-learning field – Savv-e – to help Governments develop training programs that deliver their content in a rich, stimulating, interactive and engaging way.

Gourmet elearning at a take-away price

Building on its 10 years of creating e-learning programs with Australian government and business organisations, Savv-e has created Savv-e Express, a fast, easy and effective development tool.

Savv-e Express helps organisations develop high-quality, interactive and engaging elearning programs.

With Savv-e Express, all the hard work is done – instructional design, interactive design, graphic design and navigation have all been pre-designed and built in by the experts. All you need to do is add your content.

Program development times are reduced from months to weeks or even days. More importantly, the training program can be structured to engage more of the trainee’s attention, boosting the remember-ability of the training program.

Andrew Stein, Director of PolicyPoint comments, “PolicyPoint & Savv-e Express together bring you the best of both worlds.”

“There’s the ability to easily schedule training – making sure that no-one falls through the cracks, and training is tailored to each employee’s needs, and as often as is needed to keep the information fresh.”

“Then, with Savv-e Express, you also get the ability to rapidly build training attention-getting programs that stay in people’s minds for longer. It’s flexible, cost-effective and produces great results – in all, a great combination.”

How Townsville City Council turned 3 into 1

When Queensland’s Townsville City Council merged with two adjacent Government organisations in 2008, the new Council found it had three distinct sets of rules, and three corporate cultures.

To unify staff behind a single ‘way of doing things’, Council created a set of rules, and turned to POLICYPOINT to make sure staff read and fully understood the new rules. POLICYPOINT allowed Council to distribute, manage, track and record staff training that was tailored to each staff member’s role and location.

Townsville City Council CEO, Ray Burton, says the online compliance education platform has had a signifi cant impact on staff. In fact, more than 75% of respondents to a staff survey felt that they’d been effectively alerted about their obligations.

“The success of the pilot means we can be confident that policies disseminated via the platform will be actually studied and understood. Which means that POLICYPOINT provides us a tool for giving staff the important information they need – as well as giving management a tool for embedding the high-performance culture we want for Townsville City,” says Ray Burton.